Client Satisfaction Questionnaire Client Satisfaction Questionnaire Name First Last Date: Client Ref:Thank you for instructing MKB Solicitors LLP. Please help us improve our service to you by completing this survey. The entire survey will take approximately 5 minutes to complete.1. Please rate your level of satisfaction with your representative in the following areas.ResponsivenessVery SatisfiedSomewhat SatisfiedNeither Satisfied Nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedProfessionalismVery SatisfiedSomewhat SatisfiedNeither Satisfied Nor DissatisfiedSomewhat DissatisfiedVery DissatisfiedUnderstanding of my needsVery SatisfiedSomewhat SatisfiedNeither Satisfied Nor DissatisfiedSomewhat DissatisfiedVery Dissatisfied2. How would you rate how easy it is to access our services?Very GoodGoodUnsurePoorVery Poor3. How would you rate the way you were greeted by us when you visited our offices?Very GoodGoodUnsurePoorVery Poor4. What is your overall satisfaction rating with us?Very SatisfiedSomewhat SatisfiedNeutralSomewhat UnsatisfiedVery UnsatisfiedPlease tell us why you feel that way.5. How likely are you to recommend our services to a friend or colleague?Very LikelySomewhat LikelyNeutralSomewhat UnlikelyVery UnlikelyPlease tell us why you feel that way.6. How would you rate the personal manner of the adviser that you had the most dealings with? If poor or fair, how do you think they could have improved their service to you?ExcellentGoodFairPoorPlease let us know how that could be improved.7. How would you rate your understanding and commitment to the action that was taken on your behalf? If poor or fair, how could this have been improved for you?ExcellentGoodFairPoorPlease let us know how that could be improved.8. Was adequate information given to you as to the likely charges for your transaction?YesNoN/A9. In general terms, how would you assess our overall service for you?ExcellentGoodFairPoorTaking all things into consideration, do you think you have been treated professionally by MKB Solicitors at all times?Please comment on your overall experience:Would you allow us to quote your comments in future marketing materials? Please tick as appropriate:Yes but anonymously.Yes, and I give me permission for you to use my name and, if appropriate, company name.No thank you.Would you be prepared to act as a referee for MKB Solicitors LLP in future business development activity?YesNoThank you for your time. The Office Manager MKB Solicitors LLP 1-11 Huddersfield Road Barnsley South Yorkshire S70 2LP Δ
